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Returns, Refunds & Delivery Policy

POLICY PERTAIN TO ALL PRODUCTS AND SERVICES

As the purchaser of items from Taysha Florist, the purchaser agrees that:

  • All sales are final.

  • As flowers are a perishable item, returns are only accepted under the following circumstances:

    • All issues must be indicated to us within 24 hours of delivery — if you are calling after hours, please leave a message with a time to reach you and phone number and we will call the next business day.

    • We will happily replace any damaged item, which may have had its quality affected during shipping

    • As items are perishable, we do not issue refunds, however, if the issue cannot be resolved, an in-store credit (limited at $125) may be available

    • Returns are accepted on a “quality” basis only — issues of “not liking” the arrangement are not grounds for a return.

  • As flowers are perishable, you must water them, otherwise they will not last long. It is the recipient’s responsibility to re-cut and add fresh water to the arrangement at any point after delivery was made.

  • As flowers are perishable, the temperature of the environment will have an effect on arrangements. Excessive and/or extreme heat or cold will bring a shorter lifespan to the flowers.

  • If you are ordering flowers for someone else, be sure you are choosing something they would like — style preferences are not grounds for returns.

  • As all flowers are not always in season, or not in stock, Taysha Florist reserves the right to substitute blooms with a similar “look” and feel without prior consultation. We will do our utmost to make the arrangement as close to the advertised picture as possible. If you require a specific product, please call and check for its availability.

  • Absolutely no information about the sender will be released to the recipient.

  • Delivery times are generalized to “morning” (any time before noon), “afternoon” (12pm-4pm) or “evening” (4pm-8pm) deliveries. If you require a timed delivery, please call and speak with our team to see if that is possible.

It is your responsibility, as the sender, to ensure that the recipient will be at the location of the delivery on the date of delivery. If the recipient goes home early (if delivered to a workplace) or is out of town (for home deliveries), unbeknownst to us, it is not cause for refund or exchange as we have fulfilled our obligation in delivering upon the date of request, as ordered by the sender. We do not call ahead to ensure someone is home, as to not spoil surprises.

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